9-1-1 is for reporting Police, Fire or Medical emergencies.
Use 9-1-1 if you believe a life is in danger, a crime is in progress, or a crime has just occurred.
- If you dial 9-1-1, you will be asked if you need Police, Ambulance or Fire. Your call will be transferred as required.
- Always consider your own safety when calling.
- You will be asked to provide as much information as possible and may be asked to stay on the line until emergency responders arrive.
- If you dial 9-1-1 in error, please stay on the line until you speak with an operator. If you hang up before the operator has an opportunity to speak with you, it will be necessary to dispatch a police officer to check your address or location.
- If you are not sure if an incident is an emergency, you can call 9-1-1. A call taker will assess your information and may direct you to the non-emergency number.
- All calls to West Vancouver Police are received at the E-Comm, the regional communications centre.
What Will You Be Asked When Reporting a Crime?
E-Comm Call Takers need important questions answered in order to support the most effective responses by police. Providing as much information as possible when reporting a crime or incident helps police respond as quickly as possible.
Information is relayed directly to dispatchers during your call, so continuing to provide information to our call takers does not delay responding units. Please remain on the line unless otherwise directed by our call takers.
You will be asked to provide the following types of information:
- Date, time and location of the crime or incident
- Description of what occurred
- Personal information such as; surname, given name(s), date of birth, address, phone number(s), e-mail address
- Details of your business, vehicle or property, if any are involved in the occurrence being reported.
In the case of an "in progress" call, the Call Taker may ask you to remain on the line while a police officer is dispatched to the scene.
Non-Emergency Calls To West Vancouver Police - 604-925-7300
Too many calls to 9-1-1 involve circumstances that are not emergencies. Please use the non-emergency police contact number whenever possible to keep 9-1-1 lines open for people in need of immediate emergency assistance.