Our staff are committed to protecting and serving the citizens of West Vancouver through Openness, Service, People & Integrity. We take pride in delivering a level of service that is second to none. 

If you have questions, concerns, or would like to pass along a compliment, there are different ways to do this.

Compliments

If you have had a positive experience with one of our officers or have recently observed an officer who you feel is worthy of a compliment, we would like to hear from you.  We are extremely proud of our officers and your comments are greatly appreciated.  

If you would like to make a compliment / comment, please email our Professional Standards Section: [email protected] 

Complaints

The Police Act is the provincial statute that governs conduct of municipal police officers throughout British Columbia. The act sets out legal parameters on how citizen complaints against municipal police officers or municipal police departments are investigated and reviewed. The Professional Standards Section is responsible for investigating and managing complaints in compliance with the Police Act.

A complaint may be resolved by means of a formal investigation or an informal resolution. Alternatively, a complainant may withdraw their complaint, or the Police Complaint Commissioner may decide to discontinue an investigation. 

Questions and Concerns

If you simply want the West Vancouver Police Department and the OPCC to know about your concerns but do not wish to participate in the formal complaint process, you may file a question or concern directly with us. Your question or concern will be accepted by the West Vancouver Police Department and shared with the OPCC. We will attempt to resolve your question or concern. 

Complaints, questions, or concerns involving West Vancouver police officers or the West Vancouver Police Department can be submitted:

In Writing:

Professional Standards Section
West Vancouver Police Department
755 16th Street
West Vancouver, BC
V7V 0B8

By Phone:

Professional Standards Section: 604-925-7316. Non-emergency line: 604-925-7300  

In Person:

Attend the West Vancouver Police Department

755 16th St, West Vancouver BC

By E-mail:

You can contact the Professional Standards office using the Contact Form: FOUND HERE

Complaints can be made directly to the Office of the Police Complaint Commissioner (OPCC):

In Person:

Attend the Office of the Police Complaint Commissioner

Suite 501-947 Fort Street ,Victoria, BC

Voicemail:

Leave a voice message and contact information at (250) 356-7458 (toll free 1-877-999-8707).

Online:

Click Here To Visit The OPCC Website

Complete an online OPCC complaint form  

Email:

Send an e-mail to [email protected] containing the details of the complaint to the OPCC.

Fax:

Fax a completed complaint form to the OPCC at (250) 356-6503.

Mail:

Download a complaint form from the OPCC website and mail it to:
Office of the Police Complaint Commissioner PO Box 9895, Stn Prov Govt.
Victoria BC V8W 9T8

If you are unsure whether or not you would like to make a formal complaint, please feel free to contact the Sergeant assigned to our Professional Standards Section or the on-duty police supervisor through the contact information listed above.